FREQUENTLY ASKED QUESTIONS / POLICIES
PLEASE FEEL FREE TO TEXT US AT 732-945-7646, IF YOU CAN NOT FIND THE ANSWER TO YOUR QUESTION.
K-TIP , I-TIP, TAPE-IN EXTENSIONS
REGARDING OUR EXTENSION INSTALLS, A CONSULTATION IS REQUIRED TO ENSURE THE QUALITY OF YOUR HAIR CAN HANDLE THE INSTALLS WHILE MAINTAINING THE INTEGRITY OF YOUR NATURL HAIR. CONSULTATIONS MUST BE BOOKED AT LEAST 3 WEEKS PRIOR TO INSTALL APPOINTMENT TO ENSURE ENOUGH TIME FOR EXTENSION ORDER ARRIVAL. THE FULL PAYMENT FOR THESE SERVICES IS DUE AT THE END OF CONSULTATION WHEN YOU DECIDE ON A BOOKING DATE.
RAW HAIR vs VIRGIN HAIR
RAW HAIR IS 100% NATURAL HUMAN SINGLE DONOR HAIR THAT HAS NOT BEEN CHEMICALLY PROCESSED IN ANY WAY. RAW HAIR COMES IN ITS NATURAL TEXTURED STATE AND IS THE BEST QUALITY OF HAIR OUT TODAY!
VIRGIN HAIR HAS BEEN PROCESSED / ALTERED TO CREATE CERTAIN TEXTURES.
CAN YOU CREATE K-TIPS FROM BUNDLES I ALREADY HAVE?
YES, I CAN CREATE CUSTOM K-TIPS USING BUNDLES YOU CURRENTLY HAVE ALREADY. I RECOMMEND USING TEXTURED EXTENSIONS THAT MATCHES YOUR NATURAL HAIR TEXTURE FOR A MORE SEAMLESS AND NATURAL LOOK. THE TURNAROUND TIME TO CREATE CUSTOM K-TIPS IS 3-5 BUSINESS DAYS. INSTALL APPOINTMENTS CAN BE BOOKED ASAP ONCE K-TIPS ARE COMPLETED.
DAMAGES
TRESSES BY DEE, LLC IS NOT RESPONSIBLE FOR DAMAGES ONCE THE UNIT IS IN YOUR POSSESSION. DAMAGES INCLUDING BUT NOT LIMITED TO LACE TEARING DUE TO EXCESSIVE WEARING, IMPROPER HANDLING, OR TANGLING DUE TO FAILING TO PROPERLY CARE FOR THE HAIR.
HOWEVER THERE IS A SERVICE FOR UNIT REVAMPING AND MAINTENANCE IF YOU NEED IT.
NO WALK INS ACCEPTED
YOU MUST HAVE AN APPOINTMENT TO BE SERVICED
*NO CALL/NO SHOW - NO DEPOSIT REFUND*
CAN I PROVIDE MY OWN HAIR FOR CUSTOM UNITS?
YES WITH OUR BYOB (BRING YOUR OWN BUNDLES) OPTION.
IF YOU ARE PROVIDING YOUR OWN HAIR I HIGHLY RECOMMEND GETTING HIGH QUALITY 100% RAW OR VIRGIN HAIR TO ENSURE THE LONGEVITY OF YOUR INVESTMENT.
IF THE HAIR IS USED PLEASE MAKE SURE IT IS NOT CUT UP OR DAMAGED AND THAT THE WEFT IS INTACT. I WILL NOT CREATE A UNIT WITH CUT UP BUNDLES. ALSO THE FOLLOWING IS COMPLETED BEFORE TURNING IT IN:
- THE HAIR IS THOROUGHLY BRUSHED OUT & COMPLETELY FREE OF ANY THREAD.
- MAKE SURE EACH BUNDLE IS IN SEPARATE ZIPLOC BAGS LABELED WITH THE TEXTURE AND LENGTH.
DO YOU PROVIDE CUSTOM COLORING SERVICES?
YES THERE IS A CUSTOM COLORING SERVICE FOR ORDERS AND SERVICES FOR AN ADDITIONAL FEE RANGING FROM $100-$200. THE HAIR DYE IS INCLUDED, NO NEED TO PURCHASE YOUR OWN.
MOST COLORS I RECOMMEND TO ONLY DO ON 613 BLOND HAIR FOR THE BEST RESULTS ND LESS PROCESSING DAMAGE TO HAIR
HOW LONG DOES IT TAKE TO CREATE A UNIT?
YOUR CUSTOM MADE WIG WILL BE AVAILABLE WITHIN 14-21 BUSINESS DAYS FROM THE ORDER DATE.
IF YOU PROVIDE YOUR OWN HAIR (BRING YOUR OWN BUNDLE), YOUR WIG WILL BE AVAILABLE IN 3-5 BUSINESS DAYS.
RUSHED ORDERS (+$100) ARE AVAILABLE WITH IN 5-7 BUSINESS DAYS
HOW LONG WILL THE UNIT LAST?
WIGS ARE INVESTMENTS AND CAN LAST 5+ YEARS WITH PROPER CARE AND REGULAR LACE REPLACEMENT AS NEEDED. PLEASE FOLLOW OUR HAIR CARE TIPS TO PRESERVE THE QUALITY OF YOUR INVESTMENT.
DO YOU SHIP CUSTOM UNITS?
YES, THERE IS A STANDARD $15 SHIPPING FEE.
SHIPPING TIME TYPICALLY IS 3-5 BUSINESS DAYS ONCE SHIPPED.
EXPEDITED SHIPPING TYPICALLY IS 1-2 BUSINESS DAYS ONCE SHIPPED.
NO RETURNS. NO EXCHANGES. NO EXCEPTIONS.
NO REFUNDS ONCE YOU HAVE RECEIVED THE UNIT. IF YOU WISH TO CANCEL THE ORDER YOU HAVE 24 HOURS TO DO SO FOR A FULL REFUND.
IF THERE IS A DISCREPANCY, YOU WILL HAVE 2 DAYS ONCE YOU HAVE RECEIVED THE WIG TO BRING IT TO OUR ATTENTION. WE WILL WORK WITH OUR CLIENTS TO ENSURE YOU ARE SATISFIED.
HOW DO I MEASURE MY HEAD FOR SHIPPED ORDERS?
WE HAVE A STANDARD MEASUREMENT GUIDE TO FOLLOW, LINKED ABOVE.
IT IS YOUR RESPONSIBILITY TO FOLLOW THE HEAD MEASURING GUIDE TO ENSURE YOU HAVE CHOSEN THE CORRECT WIG SIZE TO PURCHASE. IF YOU ARE UNABLE TO DO SO, WE CAN SET UP A FACETIME HEAD MEASUREMENT. SO FEEL FREE TO CONTACT US VIA TEXT AT 732-945-7646, IF THERE IS ANY PROBLEMS.